Change Management
Case Studies
Building a connected approach to analysis and change
1 and One partnered with an Australian Government regulator to strengthen how business analysis and change management supported organisational initiatives.
The engagement addressed two connected needs: establishing a consistent, fit-for-purpose approach to business analysis and identifying practical improvements to change management. Our work translated recognised industry guidance into frameworks, tools and ways of working tailored to the regulator’s operating environment.
Current state discovery
Reviewed existing frameworks, processes, guidance and tools to understand how business analysis and change management were being applied across different initiatives.
Best practice assessment
Assessed current practices against recognised industry guidance and public sector delivery principles, identifying strengths, gaps and opportunities for practical improvement.
Integrated design
Examined the points where business analysis and change management intersect. This clarified responsibilities, improved handovers, and reduced duplicate stakeholder engagement.
Fit-for-purpose framework
Designed an approach that could be scaled to suit initiatives of different sizes, levels of complexity and delivery methods while maintaining appropriate rigour.
Practical tools
Translated strategic advice into accessible tools, templates and decision guidance that teams could apply throughout the delivery lifecycle.
Validation and implementation
Tested and refined the proposed approach with internal stakeholders and developed a clear pathway for implementation, capability uplift and continuous improvement.
Deliverables
Our engagement produced a practical suite of strategic and operational artefacts, including:
- a tailored business analysis framework and playbook
- an end-to-end lifecycle describing the key business analysis activities and decision points
- decision guidance to help teams select an approach proportionate to the initiative
- clearer roles, responsibilities and collaboration points across business analysis and change management
- reusable templates and supporting guidance for consistent delivery
- targeted recommendations and practical tools to strengthen change planning and communication
- an implementation roadmap to support adoption, capability development and continuous improvement.
Outcomes
The engagement established a stronger foundation for consistent business analysis and change management across the organisation. Key outcomes included:
- a shared and practical approach that could be applied across different types of initiatives
- clearer connections between business analysis, change management and broader delivery activities
- improved role clarity and more effective handovers between practitioners
- reduced duplication in stakeholder engagement and planning
- practical tools that translated recognised guidance into day-to-day activities
- a scalable approach that balanced consistency with the needs of each initiative
- a clear pathway for embedding the approach and building internal capability.
Making best practice work in the real world
Frameworks create value when people can apply them with confidence. By combining business analysis and change management expertise, 1 and One helped the regulator move from broad industry guidance to practical, integrated ways of working designed for its operating environment.
Our People
Meet our team
Matthew Fraser
Executive Director
Matthew Fraser is the co-founder and Executive Director of 1 and One, recognised for his expertise in leading complex organisational transformations and strategic policy initiatives across government and industry sectors. With over two decades of experience, Matthew’s leadership is characterised by a commitment to fostering collaboration, operational excellence, and impactful outcomes.
Prior to founding 1 and One, Matthew held senior roles in government, where he successfully delivered major programs focused on sustainability, digital transformation, and multi-sector engagement. His work has encompassed leading large-scale projects for the Department of Agriculture, Fisheries and Forestry, the Department of Health and Aged Care, and the Department of Finance. Earlier in his career, Matthew led major events in Brisbane, honing his skills in large-scale project coordination, stakeholder engagement, and operational management. This experience laid a strong foundation for his ability to manage complex initiatives and deliver strategic results.
With a focus on strategic facilitation and Agile delivery methodologies, Matthew has guided cross-functional teams to drive innovation, streamline processes, and achieve key policy objectives. His deep understanding of government and industry landscapes enables him to navigate complex stakeholder relationships, ensuring alignment and practical implementation of solutions. At 1 and One, his strategic oversight and ability to translate ambitious goals into tangible results have cemented the firm’s reputation as a trusted partner for transformative change across Australia. His dedication to delivering lasting impact and building consensus among stakeholders continues to drive the success of complex projects that shape public and private sector outcomes.
Katherine Fraser
Chief Executive Officer
Katherine Fraser is the Chief Executive Officer and co-founder of 1 and One Consulting. She leads the firm’s delivery of transformative communication, stakeholder engagement, and change management solutions across government, corporate, and not-for-profit sectors. With over two decades of experience spanning public service, ministerial leadership, and industry partnerships, Katherine is recognised for her ability to drive complex reforms and lead organisations through periods of change.
Throughout her career, Katherine has led strategic initiatives that required deep industry insight, multi-stakeholder collaboration, and innovative thinking. Her expertise extends across diverse portfolios, including health, defence, social services, climate, and more. As a trusted leader, she is known for aligning complex policy and operational objectives with practical, measurable outcomes that serve the broader community.
Under Katherine’s leadership, 1 and One has become a trusted partner, working with clients to navigate challenges, implement impactful solutions, and deliver exceptional value. Katherine’s approach combines strategic oversight with a passion for building strong relationships and driving positive change. Her work continues to inspire transformation across sectors, empowering organisations to thrive in complex and evolving landscapes.
Greg Thomas
Senior Consultant
Approaching two decades of consulting experience, Greg is an engaging contributor to business value, specialising in creating consensus and collaboration for cross-agency and cross-divisional business change. He achieves organisational and government-wide benefits for complex bodies of work that touch multiple administrative units. Whether managing a program or identifying and contributing to organisational change, Greg represents the interests of his clients.
Our Case Studies
Change Management