Delivering Program Management and Change Services Enabling Digital Transformation
1 and One was engaged to spearhead this vital transformation, leveraging our expertise in agile methodologies and deep understanding of sensitive government operations. Our multifaceted approach ensured a seamless transition while maintaining the highest security and efficiency standards.
Agile Program Management
We established a robust Program Management Office (PMO) to oversee the project, employing agile methodologies to adapt to changing requirements and ensure timely delivery.
Organisational Change Management
Utilising the Prosci ADKAR model, we developed a comprehensive change strategy to guide staff through the transition, focusing on building awareness, desire, knowledge, ability, and reinforcement.
Business Process Analysis
Our team conducted thorough analyses of existing workflows, identifying opportunities for optimisation and digital integration within the national security context
IT Implementation
We collaborated with a multinational software vendor to develop and implement a tailored cloud-based solution, ensuring compatibility with the agency’s highly secure operational environment.
Deliverables
Throughout the project, 1 and One produced a range of critical deliverables that were instrumental in driving the transformation forward and ensuring its success:
- Detailed requirements and business case documentation
- Customised cloud-based document creation and management system
- Comprehensive training programs and materials
- Change impact assessments and readiness evaluations.
Outcomes
The transformation resulted in significant improvements across the agency:
- Enhanced document publishing processes, increasing efficiency and accuracy in national security operations
- Improved decision-making capabilities through real-time access to critical data
- Streamlined workflows, reducing manual tasks and potential points of failure in sensitive processes
- Increased staff digital literacy and adoption of modern work practices while maintaining security protocols.
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Securing Digital Excellence: Transforming Government Operations
Our expertise in complex digital transformations delivered robust solutions that enhanced national security operations. By combining technical innovation with deep organisational understanding, we enabled operational excellence while maintaining the highest security standards across the public sector.
Meet our team
Katherine Fraser
Chief Executive Officer
Katherine Fraser is the Chief Executive Officer and co-founder of 1 and One Consulting. She leads the firm’s delivery of transformative communication, stakeholder engagement, and change management solutions across government, corporate, and not-for-profit sectors. With over two decades of experience spanning public service, ministerial leadership, and industry partnerships, Katherine is recognised for her ability to drive complex reforms and lead organisations through periods of change.
Throughout her career, Katherine has led strategic initiatives that required deep industry insight, multi-stakeholder collaboration, and innovative thinking. Her expertise extends across diverse portfolios, including health, defence, social services, climate, and more. As a trusted leader, she is known for aligning complex policy and operational objectives with practical, measurable outcomes that serve the broader community.
Under Katherine’s leadership, 1 and One has become a trusted partner, working with clients to navigate challenges, implement impactful solutions, and deliver exceptional value. Katherine’s approach combines strategic oversight with a passion for building strong relationships and driving positive change. Her work continues to inspire transformation across sectors, empowering organisations to thrive in complex and evolving landscapes.
Adrian Baker
Senior Consultant
Adrian is a highly skilled IT professional with 20 years of experience in the Energy, Police and Defence industries. His technical understanding and strong interpersonal skills ensure that high-quality results are always met. Adrian has been in various Test Management positions, including Test, Environment and Release Manager, BI Test Lead, Data Modeler, Senior Test Analyst, and Business Analyst.
Ed Fenech
Senior Consultant
Ed is an accomplished and polished product management professional. His practical and pragmatic approach adds value to leading the delivery of highly complex and sensitive projects. As a Scrum Master, he is an expert in translating strategy to concise tactical outputs, ensuring that delivery partners are aligned, and projects are delivered on time and within budget. He has managed the rollout of a data intelligence system from conception to business as usual for the Victorian government. Other projects include transforming service delivery models, data management systems and interactive online portals, eCommerce platforms, conducting system audits, coordinating training and system support.