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Enterprise IT strategy and implementation roadmap

Designing a unified, future-focused technology strategy for a large Commonwealth portfolio
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Case Studies

Modernising a complex ICT landscape: strategy, governance, and a clear path forward

1 and One partnered with an Australian Government department to design and implement a unified enterprise technology strategy and operating model. The engagement focused on modernising and simplifying a complex ICT environment while strengthening governance, capability, and service delivery across a large and diverse portfolio.

Our approach

We delivered a co-designed, evidence-based approach to define the client’s future technology state and establish a clear pathway for implementation. Key elements of our approach included:

Current state & maturity assessment
  • conducting a current state and maturity assessment across technology, capability, and policy settings

Unified IT & digital strategy
  • developing a unified enterprise IT and digital strategy aligned to organisational priorities

Framework for collaborative governance
  • co-designing a governance model to support decision-making, accountability, and assurance

Maximising efficiency through digital use cases
  • identifying high-value digital and automation use cases to drive efficiency and impact

Roadmap for sustainable transformation
  • developing a capability uplift and change roadmap to support sustainable transformation

Phased implementation roadmap
  • delivering a phased implementation roadmap across people, process, data, and technology

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Deliverables

Our engagement produced a comprehensive suite of strategic and operational artefacts, including:

  • an enterprise IT strategy defining future state, principles, and guardrails 
  • a governance and operating model for technology decision-making and oversight 
  • a prioritised roadmap outlining sequenced initiatives and investment areas 
  • a set of high-value use cases for digital and automation uplift 
  • supporting documentation to enable implementation and ongoing evolution
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Outcomes

The engagement established a clear and actionable direction for enterprise technology transformation, enabling more consistent, strategic decision-making across the organisation. Key outcomes included:

  • improved alignment between technology investment and organisational priorities 
  • strengthened governance and accountability for ICT decision-making 
  • increased clarity on future technology direction and implementation sequencing 
  • enhanced capability to deliver and sustain transformation initiatives 
  • a structured foundation for ongoing modernisation and service improvement

 

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Where complexity meets delivery

This is where 1 and One does its best work – bringing clarity to complexity and backing it with delivery. The result is a strategy that holds up in the real world, with the structure, governance, and capability to see it through.

Our People

Meet our team

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Matthew Fraser

Executive Director

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Matthew Fraser

Executive Director

Matthew Fraser is the co-founder and Executive Director of 1 and One, recognised for his expertise in leading complex organisational transformations and strategic policy initiatives across government and industry sectors. With over two decades of experience, Matthew’s leadership is characterised by a commitment to fostering collaboration, operational excellence, and impactful outcomes.

Prior to founding 1 and One, Matthew held senior roles in government, where he successfully delivered major programs focused on sustainability, digital transformation, and multi-sector engagement. His work has encompassed leading large-scale projects for the Department of Agriculture, Fisheries and Forestry, the Department of Health and Aged Care, and the Department of Finance. Earlier in his career, Matthew led major events in Brisbane, honing his skills in large-scale project coordination, stakeholder engagement, and operational management. This experience laid a strong foundation for his ability to manage complex initiatives and deliver strategic results.

With a focus on strategic facilitation and Agile delivery methodologies, Matthew has guided cross-functional teams to drive innovation, streamline processes, and achieve key policy objectives. His deep understanding of government and industry landscapes enables him to navigate complex stakeholder relationships, ensuring alignment and practical implementation of solutions. At 1 and One, his strategic oversight and ability to translate ambitious goals into tangible results have cemented the firm’s reputation as a trusted partner for transformative change across Australia. His dedication to delivering lasting impact and building consensus among stakeholders continues to drive the success of complex projects that shape public and private sector outcomes.

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Katherine Fraser

Chief Executive Officer

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Katherine Fraser

Chief Executive Officer

Katherine Fraser is the Chief Executive Officer and co-founder of 1 and One Consulting. She leads the firm’s delivery of transformative communication, stakeholder engagement, and change management solutions across government, corporate, and not-for-profit sectors. With over two decades of experience spanning public service, ministerial leadership, and industry partnerships, Katherine is recognised for her ability to drive complex reforms and lead organisations through periods of change.

Throughout her career, Katherine has led strategic initiatives that required deep industry insight, multi-stakeholder collaboration, and innovative thinking. Her expertise extends across diverse portfolios, including health, defence, social services, climate, and more. As a trusted leader, she is known for aligning complex policy and operational objectives with practical, measurable outcomes that serve the broader community.

Under Katherine’s leadership, 1 and One has become a trusted partner, working with clients to navigate challenges, implement impactful solutions, and deliver exceptional value. Katherine’s approach combines strategic oversight with a passion for building strong relationships and driving positive change. Her work continues to inspire transformation across sectors, empowering organisations to thrive in complex and evolving landscapes.

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Greg Thomas

Senior Consultant

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Greg Thomas

Senior Consultant

Approaching two decades of consulting experience, Greg is an engaging contributor to business value, specialising in creating consensus and collaboration for cross-agency and cross-divisional business change. He achieves organisational and government-wide benefits for complex bodies of work that touch multiple administrative units. Whether managing a program or identifying and contributing to organisational change, Greg represents the interests of his clients.

Our People

Our Case Studies

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Change Management
Enhancing National Security Operations through Digital Transformation
A government agency successfully transitioned from paper-based processes to a secure digital platform through comprehensive program management and change strategies. The transformation enhanced operational efficiency through streamlined workflows, improved decision-making capabilities, and increased staff digital literacy while maintaining rigorous security protocols.
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Change Management
Strengthening National Security
An engagement with a government department delivered an industry-first framework for enforcing new regulations to secure critical infrastructure within a nine-week timeline. The project transformed complex legislative requirements into practical operational guidance, including enforcement protocols, assessment tools, and capability development plans.
Explore Our Work